Its hard to believe this is actually a trading company (for now!). The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . why would you not notify any body ? Moreover i received several very abusive emails from them in the days following. The staff are more interested in their weekend plans than theirmembers. The response by the manager was delayed and unprofessional. Dreadful management of memberships Id avoid this company and invest elsewhere! Here are 8 tips for writing great reviews. Don't trust the staff at face value. However, you are likely to be ignored. 2023 Trustpilot, Inc. All rights reserved. How many stars would you give TruGym? Join the 248 people who've already contributed. Friendly staff always happy to help. In the first instance contact your local gym. !What a disgrace. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members No matter how many times I try to contact them I never get a response. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I use both the free weights, machines and also classes. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Not a problem there are always teething problems. This suggests to me that they know they are not up to date. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. They definitely must have known about the closure. Training and fitness levels catered for the individual. I signed up to the gym and have been going daily as i am very consistant with my training. Find out how we combat fake reviews. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Join the 271 people who've already contributed. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Join the 244 people who've already contributed. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Literally just paid for a day pass as the website said they were still open at stevenage. Find out how we combat fake reviews. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Ive been at this gym for nearly 2 years. This happened on several occasions making me again not really want to use the pool and steam room. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Good luck TruGym you are going to need it! How many stars would you give TruGym? The company needs shutting down. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Plus side, plenty of cardio equipment. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Good day, I have just renewed my contract after 15 months. Fuming to be honest. How many stars would you give TruGym? I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Awful!!! Management ineffective and ambivalent. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Do you agree with TruGym's TrustScore? I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Friendly environment for ladies only. The gym in Luton in Parkstreet are forever changing staff . The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. This was a friendly gym in Boston Lincolnshire. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Suggested companies are based on peoples browsing tendencies. Companies can ask for reviews via automatic invitations. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. There is a sign on the door which states check opening dates on social media. I have been trying to contact them for a refund for months and have been completely ignored. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I used to be with DW you in Huddersfield then true gym took it over. | Read 81-100 Reviews out of 264 For example, you can easily set up automatic payments, so you're never late. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Same as below - Trugym Bromley closed and didnt refund the lost membership. They definitely make it difficult to contact them through their website. Seems like nothing is ever cleaned. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. I would not recommend this gym to anyone. This review is on the company and not the local gym. Like a sauna. Find out how we combat fake reviews. How many stars would you give TruGym? Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. How many stars would you give TruGym? It's a public swimming baths not a gym. Staff beyond rude ! Verification can help ensure real people write reviews about real companies. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The changing rooms are always clean and the same for the showers! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Anyone can write a Trustpilot review. The showers and changing rooms are always clean and warm. Every message I had left was not responded to directly by the manager. These companies sure know how to work the direct debit magic to help themselves and rip of people. Also, water little bit too cold sometimes. Your experience matters. Companies can ask for reviews via automatic invitations. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. We also ensure all reviews are published without moderation. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I was asked if Id like to suspend or cancel my membership. My contract expired and I cancelled my membership. Trugym is just at the level that suits me. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! | Read 241-245 Reviews out of 245 why is jason ritter in a wheelchair Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Awful showers. Im going to have To cancel direct debit. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Consistently fail to keep to their own opening and closing times. trugym customer service. I use both the free weights, machines and also classes. Find another gym do not get involved with them. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I joined truGym last week in Maidstone. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. PREMIUM EQUIPMENT kept it quiet from staff aswell ! Staff were non empathetic and unhelpful following the incident.