I was denied my request for a refund. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Please add me I lost roughly $600. The case is based on an NHL game that was canceled because of a strike. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. My husband and I bought concert tickets as a Christmas present to each other. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. There is a chance that StubHub will settle the case in the future. Many events this past month were canceled. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Emily Walsh. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Adam Silver had to get the Christmas bonanza in- fans be damned. He also is very certain that the game is sure to be canceled. If you would prefer a cash refund, simply . The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. A California class-action lawsuit has been filed against the ticketing site StubHub. Add me I had cancelled tickets in Arizona last year. Sign up to receive our free weekly newsletter. StubHub claims it is postponed not cancelled and will not give me my money. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Until the event id canceled (not postponed) they won't give a refund. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Its now 3/3/22 so thats 64 days since I requested the refund. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. CEO Baker is just another crook collecting money he never earned. I deleted my account. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Its policies are not just designed to protect consumers. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Call 1-866-788-2482 to speak to a customer service representative from StubHub. 2023 The Hollywood Reporter, LLC. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Show was cancelled on 12/29/21 the day of the show. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. . McMillan lawyer Nick Coulson echoed the sentiment. I am not paying for this $500 nonsense. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. They said it would take up to 30 days. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. ConsumerAffairs is not a government agency. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. He was promptly told no because the game was not technically canceled, only postponed. This is a major change for the ticketing industry. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . drug injury lawsuits and product liability lawsuits. Not by phone, email, nor chat. Read more here: Camp Lejeune Lawsuit Claims. I tried contacting support and I kept getting the same response. Unsubscribe easily. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. 24/7 customer support: Do not use STUBHUB, they are not an honest business. Come to find I was charged $300 from my bank account. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Yes I have two events canceled from Covid that I did not get a refund. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Actions does not process claims and we cannot advise you on the StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It also points to a recent spike in e-ticket sales, which increased ticket prices. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Lied to me and stole from me. Furthermore, is there a class action suit against Ticketmaster? All Rights Reserved. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Shortly after, in May, StubHub . Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Re: adele show refund. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Never again StubHub. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I will never use this company again to buy or sell tickets. The company then changed its policy to cover these situations. If I could give zero stars I would. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. A California class-action lawsuit has been filed against the ticketing site StubHub. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. I still have tickets for myself for that Gabriel Iglesias show. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Deadline: May 17, 2022. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. https://topclassactions.com/wp-admin/admin-ajax.php. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. It was also worth 120% of the original order price. Sep 15, 2021, 1:28 PM. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? I was informed they could not secure the tickets from the seller. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Click. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. According to the filing, McMillan purchased two tickets to an NHL game in early March. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. And the beat goes on. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The Hollywood Reporter is a part of Penske Media Corporation. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Privacy Policy | StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The federal court ruling in the case is a consent judgment between the parties. administrator or law firm. I listed tickets and never heard back that they sold. Do You Have to Pay Taxes on Lawsuit Settlement Money? Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The new policy offerers a coupon. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency.