hotspot. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. When you opt in, we automatically fill in your ID from then on. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If the above tips do not fix the problem you can try rebooting the modem. All plans include unlimited data. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Also don't post any of your personal information. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. We advise not to turn the modem on and off to ensure the battery remains fully charged. Criterion Digital 2023. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Congratulations Optimum by Altice! Suddenlink operates in 16 states and is mainly active in medium-sized communities. Please call a representative at (844) 910-2593 to confirm. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. This may take 3-5 minutes. By selecting Accept all, you consent to our use of Cookies. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. 1 Court Square West, Long Island City, NY 11101 Twitter: @OptimumHelp Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. connections on the go as easily as when you're connected at home. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. @OptimumHelp I need help with an issue that hasnt been resolved since November. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Home / Outage Map; 866.200.7273. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. You can use your own modem too if you prefer. At the moment, we haven't detected any problems at Optimum. Invalid Optimum ID, please complete all fields. 2023 CSC Holdings, LLC. Use the zip search and check with Optimum by Altice directly to verify availability. It is common for some problems to be reported throughout the day. So unsatisfied. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. All trademarks and service marks are the property of their respective owners. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimums mobile services are powered by T-Mobiles wireless network. It's been over 3 hours. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Discussion. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). See if Optimum is available for your home. Store Locator. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Log into your online account to view a status update on a reported outage. Any eta on restoring service? Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". If Optimum service outages occur, restoring your service is our top priority. Enter your ZIP code to get updates on your neighborhood. Our crews are actively working and will continue until all impacted customers are back online. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. There could even be connection issues between your home or business and the nearest utility pole. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Their equipment doesnt work half the time. Simply unplug your modem from the electrical outlet. We need the GPS enabled on this device and your permission to use your location. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @OptimumHelp the internet has been down in bushwick for over 5 hours! In the last three months, how would you rate Optimum? While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Help. Disclaimer: All trademarks remain the property of their respective owners, and Optimum is having issues since 05:00 AM EST. Share them here. We strongly recommend that you upgrade to a more current browser. Any eta on restoring service? charges, at the number provided above. Make sure to report and "downvote" such posts. Live outage map. Please try again later. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Report Outage Online. Get Help; User Guides; Service Appointments; Optimum Service Plans; . @OptimumHelp the internet has been down in bushwick for over 5 hours! Note:Please only call 911 if you see a downed wire. @OptimumHelp Outage in Sylva, NC? Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down There may be a slight delay while the menu screen loads. There may be a slight delay while the menu screen loads. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Download the WiFi HotSpot Finder App. Now turn on your TV. Optimum by Altice is available at this address. Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Optimum offers cable TV, home phone, and mobile services along with home internet service. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Get it fixed. The . Find outage information for Xfinity Internet, TV, & phone services in your area. . Explore plans below telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Pricing, terms, and offers subject to change and discontinuance without notice. @optimum Optimum sucks. All trademarks and service marks are the property of their respective owners. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. BroadbandNow is supported by commissions from some of the providers listed on our site. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. 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When severe weather is on the way, whats the best way to stay in the know? Horrible customer service. I understand the frustration with gift card issues. Optimum offers both internet and mobile services. Make sure to report and . Downed power lines can energize the ground and nearby objects. If no outage is shown, trytroubleshootingthe issue. During significant storms, we will share updates on our social media accounts. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. A tech has been out here every week. What is going on ? Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov FlexAbility When the front panel on the cable box displays the time, the reboot is finished. Optimum by Altice offers service in 1,848 zip codes nationwide. All rights reserved. Internet. Its been a month. Brenham isnt that small of a town. Help. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Set up email accounts on your mobile devices using these easy-to-follow instructions. Find out what is going on. Assume all downed lines are energized and dangerous. Without power to your home, your Optimum service will not work. Call 911 immediately if you see a downed power line. Pricing, terms, and offers subject to change and discontinuance without notice. Make sure to report and "downvote" such posts. Also don't post any of your personal information. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. All rights reserved. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Make sure to report and "downvote" such posts. program. Tips? . By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, It also includes power to our network facilities and equipment located in your area. Unplug your equipment (i.e., your modem or Gateway) Latest outage, problems and issue reports in social media.