Your effort to share this remind us that we are on the right track. Hi StevenWe are very sorry to hear that you did not receive your parcel because of the non-compliant delivery. Cheers! The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. It is important to us to know that our support team were able give you the best possible experience. Absolutely amazing from start to finish. Hi DanielThank you for your detailed review, we appreciate that you took the time off to share this with us. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. We also ensure all reviews are published without moderation. These factors should be cleared for us to know if the courier is liable or not. RewriteCond %{REQUEST_FILENAME} !-d Here are 8 tips for writing great reviews. This is due to the incorrect postcode you have written on the return address. We appreciate your thoughtful review and patience with us. Brilliant top quality item of clothing. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. Hi TraceyWe want to thank you for your thoughtful review. Lorenzo Veratti is a luxury clothing brand based in the UK. Here are 8 tips for writing great reviews. Test your website to make sure your changes were successfully saved. Thank you for letting us know that we did not fail you. Our team is happy knowing that you had an amazing experience and we are hoping that this will not be the last time that we will hear from you. Cheers! Cheers! We understand how you feel. Absolutely superb service and communication from the company . Sorry for the confusion and thank you for raising this with us. Inspired by icons of the 20thand 21stcenturies, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Hi HaydonYouve left a smile on the faces of our whole team with your kind words. We are looking forward to hearing from you again. Cheers! I would highly recommend them if you want stylish designs and a team that actually cares about customers. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. The Jacket is beautiful. We appreciate that you share this with us. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Very dissatisfied. Delivery was late, was suppose to be 2-3 working days (ordered 28th Dec, arrived 7th Jan.. Thank you for choosing to shop with us, we value the trust you put in our brand. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Hi JessWe are sorry to hear that. This will reset the permalinks and fix the issue in many cases. Did the driver follow the correct delivery procedure? Fast delivery too. Replies to negative reviews in < 24 hours. We appreciate that you share this with us. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. Quick View . All rights reserved. Your review warms our hearts. Anyone can write a Trustpilot review. Customer service are fantastic very helpful. Cheers! We want to thank you for your continued support and we are hoping that you will continue to support the brand in the years to come. Here are 8 tips for writing great reviews. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. This means a lot to us. I was kept informed of delivery which was a couple of days earlier than promised. Your effort to share this remind us that we are on the right track. Cheers! We thank you for taking the time to leave a review. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! We believe we already explained everything to you in your previous review about the situation. I must also say for the price of the clothing the quality is spot on. Thank you and we will be looking forward to hearing from you again. Thank you. Great service and great quality jacket.The order was processed and couriered very quickly. Great customer service! My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product! Our apologies for the inconvenience. Horrible action which made me and lost my shipment and incurred extra costs. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. He said it's the best coat he's owned. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . You have no idea how much they mean to us. A dialogue box may appear asking you about encoding. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Lorenzo Veratti is a luxury clothing brand based in the UK. Look forward to more purchases in the future. Cheers! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. We appreciate it very much. The. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Check out what 1,094 people have written so far, and share your own experience. linktr.ee/lorenzoveratti. hi my son ordered a tracksuit you declined his card then payment (enough money in bank )was taken out need to contact bank left him short as mam purchased it (he payed me)and my card went through so 2 tracksuits ordered which would not if happened if the first one was done correctly but it said ordered decline which now we have to pay for return which is unfair. Very responsive and great customer service. As a goodwill gesture, we offered you an option and you said you will do it and that you will get back to us once done. (You may need to consult other articles and resources for that information.). All content is posted anonymously by employees working at Lorenzo Veratti. RewriteRule ^index.php$ - [L] These factors should be cleared for us to know if the courier is liable or not. Cheers! I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. I'm Really happy with it ,will definitely shop here again,and a brilliant delivery service ,would highly recommend this company to everybody. Find out how we combat fake reviews. Thank you for sharing this with everyone. Coat is quality . Copyright 1995-2023 eBay Inc. All Rights Reserved. Write CSS OR LESS and hit save. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. Thank you. Recent purchase of a coat , great service superb value price even better cannot be happier . Cheers! Thank you and we are looking forward to hearing from you again. It will give them an idea of who we are and what we do as a brand. We can give you a special discount on your next order as compensation for the inconvenience. Men's clothes shop Lorenzoveratti Lorenzoveratti Reviews 1,194 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 1% 1-star 7% Filter Sort: Most relevant JB JB 1 review GB 4 hours ago Faulty products Ordered few times from these. Thank you. You are a wonderful customer and your patience with the whole process was just exceptional. Privacy Policy Hi KimberlyThank you so much for this wonderful review. Cheers! Unfortunately the zip has broken. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. He has received lots of positive comments about the clothes from his mates and family members. Cheers! Cheers! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will be looking forward to your next purchase. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Had to liaise with customer services at one stage and they responded quick, were polite and very helpful. We are glad that you enjoying the coat. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. . I received an IMMEDIATE response and one very much to my satisfaction. Hi NalaSuch a detailed review! If you go to your temporary url (http://ip/~username/) and get this error, there maybe a problem with the rule set stored in an .htaccess file. Excellent clothing.I had an issue with an order, which they resolved very quickly and with no problems. Thank you for letting us know that we were able to give you the best possible customer service experience. We believYYourill reach many. You can try renaming that file to .htaccess-backup and refreshing the site to see if that resolves the issue. Brand s. Staall is using cookies to help you give the best experience we can. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. If there is anything specific that we need to improve please do not hesitate to reach out to our support team. Lorenzo Veratti. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? 286 posts. His friends are complimenting the coat already and I will be sending them your way! Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. He turns heads and is asked where to buy them. The packaging, shipping and time to delivery were fast. Thank you, and we are looking forward to doing business with you again. We want to let you know that we raised a dispute with our courier immediately with their customer support team and that alone will take several days before we can get a clear answer to the reason why the team also filed the claim. Our apologies for the inconvenience. We are your best resource to discover and connect with sellers worldwide. Outstanding clothing selection & the quality is superb! Looking forward to your response. Hi MarkWe are grateful for wonderful review on our products and delivery service. Brilliant company and customer service Thankyou so much :). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My experience with lorenzo was better than I have had with any other company. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. Cheers! Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Thank you for sharing this with us. Second item I have ordered now just arrived. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. - eBay Money Back Guarantee - opens in a new window or tab, lorenzo veratti iconology jeans size 36 Waist, cleared payment - opens in a new window or tab, about earning points with eBay Mastercard, Learn more about eBay global shipping program, Report this item - opens in new window or tab. Notice that the CaSe is important in this example. You mentioned that you bought it as your husband's Christmas present, but the item was purchased in September last year and it was not open until Christmas. Terms & Conditions Hi LauraWe are happy to help. Quality of items is fantastic. It goes against our guidelines to offer incentives for reviews. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. We ordered with high hopes and we were delighted to not be disappointed. Unfortunately the zip has broken. The new coat arrived quality is amazing and size was spot on! No offer of repair or no gesture of goodwill. No offer of repair or no gesture of goodwill. Thank you for your cooperation and for being so patient with the process. Cheers! We are delighted to hear that you had a wonderful experience with us. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. We appreciate your thoughtful review and patience with us. Our apologies for the inconvenience. Hi LouiseYour feedback is very much welcome. I have personally checked this and sent you another email. Just click. We want to provide you the best possible service but if the problem is with the courier's end, it is beyond our control so we would like to ask for your patience and understanding. When you have a missing image on your site you may see a box on your page with with a red X where the image is missing. 39.99 59.99. Hi LauraWe are happy to help. Cheers! Your review is appreciated. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Hopefully, we will see you shopping with us again. I received an IMMEDIATE response and one very much to my satisfaction. Bought the most beautiful coat for my son which he loves. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. I like this in all my clothing. Hopefully, we will see you shopping with us again. Did you mention to our support team about your faulty tracksuit? Verification can help ensure real people write reviews about real companies. We appreciate it and we are looking forward to hearing from you again. We always want to provide the best service to our consumers like you who trusted our brand. Well made throughout with lovely detailng and good quality material. Replies to negative reviews in < 24 hours. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. WOW! Unfortunately the zip broke so I emailed and received the best customer service ever known. I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. By clicking 'Accept', you . is lorenzo veratti a good brand. So out of pocket for a tracksuit and a tracksuit jacket. Hi SoniaWe are sorry to hear that you son's ordered did not push through. All. Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. Look forward to more purchases in the future. Cheers! Thanks again for sharing such a positive experience. He said it's the best coat he's owned. August 23, 2022; 0 Comment; frosted window film near gdynia; Posted by . Complex Media, Inc. All Rights Reserved. Lorenzo Veratti is a luxury clothing brand based in the UK. Sending a new coat to replace. recommend. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. COMPLEX participates in various affiliate marketing programs, which means COMPLEX gets paid commissions on purchases made through our links to retailer sites. So out of pocket for a tracksuit and a tracksuit jacket. Hi NicolaWe are very happy with your feedback, it is nice to know that we did not disappoint you! And its not about trends abound, Lorenzo Veratti prides themselves on only the finest quality, so your stylish new cold weather garms are built for greater longevity. I would definitely buy from Lorenzo Veratti again. Unfortunately I recently sent the coat back. Very underrated company - lorenzo veratti sells such high quality and great looking clothing at fairly reasonable prices, the customer service is quick and friendly l. Admittedly some of the stuff isn't all too comfortable but still looks fantastic nonetheless. ..and now stuck paying over 10 to get them returned signed for at post office.WONT BE USING THIS COMPANY AGAIN. I will be keeping an eye on new ladies lines! 2023 Trustpilot A/S. Hi GTAMWe want to thank you for giving us such an amazing review! We are hoping that this incident will not deter you from buying from us again. Cheers! Your feedback is highly appreciated. We cannot answer you directly because we could not find your records maybe because you are using a different name. This means a lot to us. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . What is it really like to work at Lorenzo Veratti? Thank you and our sincere apologies again. Customer service at its finest. Do you agree with Lorenzoveratti's 4-star rating? The mercury has dropped. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. I would shop here again. i dont need to carry a bag no more with the pockets on this jacket ahah. We use dedicated people and clever technology to safeguard our platform. It is our pleasure assisting a wonderful customer like you. Did you mention to our support team about your faulty tracksuit? MOTION TWO TONE HOOD - SKY BLUE. Cheers! From this brand. Customer service at its finest. Customer service are fantastic very helpful. You can tell they take pride in their products from the quality of the packaging. Great quality, feel and fit fantastic so much so that he ordered another pair after Christmas and received them ready for New Years Eve! All rights reserved. Thank you and we are looking forward to hearing from you again. Thank you for letting us know that we were able to give you the best possible customer service experience. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. However it was completely the opposite. You've been patient and understanding throughout the process and we want to thank you for that. Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. Cheers! RewriteEngine On Hi TonyOur sincere appreciation for your wonderful review. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. We order from this company a lot and love the clothing! The packaging, shipping and time to delivery were fast. We believe we already explained everything to you in your previous review about the situation. Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! My Son is very fashion conscious and up-to-date on all the trends. Can you please tell us why you are saying that the product you bought is nothing like the photos at all? Thank you. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. We use dedicated people and clever technology to safeguard our platform. Lorenzo Veratti. We are happy that you received your order in no time. We believe we already explained everything to you in your previous review about the situation. My Son is very fashion conscious and up-to-date on all the trends. We will continue to do our best and you made us all happy. Thank you for letting us know that we were able to give you the best possible customer service experience. Our apologies for the inconvenience caused on your end. Hi WendyWe want to thank you for sharing us your recent experience with us. Cheers! Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. It goes against our guidelines to offer incentives for reviews. We are happy to see this! There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Change the settings back to the previous configuration (before you selected Default). Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. The pieces are now available to purchaseonlinefrom the Lorenzo Veratti webstore, and in Footasyulm. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. Sizing is perfect too. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . . We want our consumers to have all the information about the product before purchasing, and we make sure that the features of the product are available under the item description. The quality of materials, workmanship, size and fit were excellent! Find out how we combat fake reviews. Brilliant high quality coat and one very happy son. Bought for my grandson and he really loves it. Hi JaydenWe would not mind going the extra mile for our loyal customers like you. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Adidas by Stella McCartney are ushering us into winter with their cosy new FW21 collection Earth Explorer. Follow. is lorenzo veratti a good brand. Thank you for your review. 2023 Trustpilot, Inc. All rights reserved. We are looking forward to hearing from you again. Look forward to more purchases in the future. The amount refunded will be reflected in the account after 3-5 workings days. Hopefully, this will not be the last time that we will hear from you. Cheers! We are delighted to hear that you are happy with your purchase. Highly Recommend. Hi DavidWe are happy to see this; what a fantastic review! ruched ribbed midi dress; We always want to provide the best service to our consumers like you who trusted our brand. We understand how important that you received it on time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks again for sharing such a positive experience. 951 following. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Thank you again and please keep up your high standards ~ if only all mail order companies operated the same! Hi LauraWe are happy that your son's birthday present came on time. British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. We are happy to learn that your overall experience had been amazing. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Cheers! We value the trust you put in us and hopefully because of this experience, you will continue to support the brand. When you get a 404 error be sure to check the URL that you are attempting to use in your browser.This tells the server what resource it should attempt to request. I bought the Shade 3.0 jacket anfter a long search for this style and Im amazed at how good the quality is for the price. Your support of our brand is highly appreciated and we can't wait to hear from you again. Our editorial content is not influenced by any commissions we receive. Shane and Maria were extremely helpful in sorting another coat and arranging a refund for me. Cheers! We can't wait to hear from you again. 2023 Trustpilot A/S. Pretty gutted, first time customer. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Hi JBThank you for leaving a review. If your concern is about missing the delivery, we always coordinate with the courier for investigation.