Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. As a result of the above incident, my BRP (resident permit) was also stolen. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. I made reservations Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. not clear. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. This website uses cookies to help us process your bookings as well as customise and improve your experience. Rent-to-own and financing options allow you to get the trailer you need within your budget. Dear customer, Many thanks for your review! A refund will be given, however an administration fee of 10 will be deducted from the total fare. They never respond to mails and have no phone number. Ferryhopper has its own terms of use, which you can read here. Not using e-file? In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. All the information you need on ticket changes, cancellations and refunds is here. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! With our quick and simple ferry finder tool, finding a gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE like what ? The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. We can see that your complaint has been already handled and declined as there was no error from our side. Please don't hesitate to contact us, if you have any queries. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. I would recommend that no one uses Direct ferries. These vermin are interested only in your money - not servicing customers. I recently booked the St Malo to Poole ferry with Direct Ferries. Follow the Ground Transport signs and directions in your app to get to the location. Kind regards, Maya from Direct Ferries. I am now writing direct to their registered office. WebNeeded to change tickets. WebWill I get a refund if I cancel my booking? Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. I should have stayed with you ! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. With some ferry companies we'll be able to What are the refund/exchange policies in light of the current situation. Thanks for taking the time to respond but you're mistaken about the cancellation. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. The process also differs if you have already checked in online and got your boarding card. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Seattle, WA 98121-3014. You should thus make sure that all details are written correctly. For contact details visit our contact us page. General Inquiry/Feedback Request a Refund Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Refunds are always issued to the same credit / debit card that you used for your booking. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. No way of calling them. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Do not use these guys EVER. The ticket included passage for myself, my dog and a small car. Would recommend at all cost, better buy is straight from actual company. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The money being shown on day 5 as having been taken by FerriesDirect. Wondering what happens if your ferry travel plans change? They charged me 79.00 to cacel a booking. We are both english and always lived in England Direct Ferries have no phone available to discuss. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. My original booking included the ability to change my booking. Scammed our group of 12- Disgusting company. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Re: Uber service at RSW 5 years ago. Here are 8 tips for writing great reviews. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Booked Algeciras to Tangier Med recently using FRS. Go direct to the ferry operator. You are using an out of date browser. We remain at your disposal. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. Direct Ferries Limited has its registered office in London, United Kingdom. Do you mean direct ferries are trying to alter the contract or the op?. Point blank refused and they sent a refund without any messages to inform me. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. For account users: To log into your account click the sign in link at the top of. Thank you for booking with Direct Ferries. It is impossible to contact them and they are basically holding my money! The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Thank you for booking with Direct Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Once they have your money they write you off. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Companies can ask for reviews via automatic invitations. The website is also easy to use. This is why we offered you the closest alternative available we found with the ferry company you chose. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. When cancelling via phone or email the cancellation fee is 30/35. Please don't hesitate to contact us, if you have any queries. We are both english and always lived in England Direct Ferries have no phone available to discuss. Kind regards, Maya from Direct Ferries. It's now a month later and they still haven't refunded me! WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Go directly to the companies providing the ferries. sorry about that, in that case I would definitely hold out for cash. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Using their online form I contacted customer services, not once but half a dozen times, I received no response. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Amendments can only be made prior to the sailing date which in this case was never requested. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are committed to guaranteeing our customers privacy. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. My experience of using Direct Ferries was a good job, very well done. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. If the delay is more than double the times set out above, How can this even be possible. If you do prefer to contact us in writing, our postal adress is: Can I cancel them and get a refund? six hours for a journey of more than 24 hours. You can find the contact details of the local travel agencies in your booking confirmation email. Thousands of top-named brands Direct Ferries - More Find ports, routes and lots of useful information to help you plan your trip. Please also note that the refund amount depends on the policy of each ferry company. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Customers can amend bookings free of charge up to check-in closing. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Email. Phone. I have already picked up my ferry tickets. For contact details visit our. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. 2023 Trustpilot, Inc. All rights reserved. These hydro boost systems are even smaller than the 12' boosters in use currently. How long does it take for the refund to appear in my bank account? WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Tried to amend reservation to Mar 3-6. Although the responses were generally quick I had much correspondence from many different agents. Follow us on Twitter for the latest WSF information! Direct ferries is refusing a refund even though we are in lock-down. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. It may not display this or other websites correctly. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. For a better experience, please enable JavaScript in your browser before proceeding. I will never book with this company again and I advise others to steer clear. I have attached documentation needed to prove the above incident. CT17 9TJ If the system detects something that potentially contradicts our. Please use the contact form on our website to request a ticket change. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Dear Donal, Many thanks for your review! However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. 96% of travellers recommend this experience. Location is not clear? Stay away!! It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Less than 24-hours or failure to show for travel. Find out what it's like onboard the ferries before you travel. Could be a little clearer to help new customers. We did so with Britanny Ferries. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. The account will stay blocked until dispute will be resolved. We are very sorry that you are not happy with our service. So now I just lost my money, because of their incompetence. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Please react urgently on my requests. Direct Ferries are trying it on, (with your money). I have travelled many times ever since my first positive booking experience. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Our original booking made in January for April was cancelled by the ferry company. Heres to fair winds on our crossing! Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Way better to just buy the tickets directly from the ferry companies themselves! Date of experience: March 2022. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Dont book with this company- book direct with Ferry operator. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Please note: prices rise as space becomes less available. Thank you! You can check the status of your refund using IRS Wheres My Refund? Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. having to cancel the chair, which then allows you to book a cabin. Kind regards, Maya from Direct Ferries. How cool is that? The booking process was straight forward and I received my eticket without issue. Can I cancel them and get a refund? 91% of travellers recommend this experience. WebScore: 4.3/5 (13 votes) . The prizes changes after you first buy the ticket. !Their phone number is turned off for incoming calls!!!WHY????!! How do we get a confirmation? I tried to amend my booking several times. You can't even speak to a real person on the help/chat box. Also there is a choice of "lounges," but there is no explanation of the differences. Thank you. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Due to data protection laws were not able to process cancellation requests by email. You have been added to the directferries.co.uk mailing list. We remain at your disposal. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Please don't hesitate to contact us, if you have any queries. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. I even tried to take a person off and they wanted 214?! As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. JavaScript is disabled. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Using this company, in this instance. This is my first negative review for a company. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WebWill I get a refund if I cancel my booking? Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Please send any questions or comments to: help@poferries.com or submit an enquiry. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Our credit card was charged but we never received any confirmation or ticket information. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Irish Sea: sail with your camper, for less! Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. First time I used it I assumed that all the cabins were booked. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Ferryhopper applies a small modification fee of 6 (euros) per booking. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Revenue impacts the experiences featured on this page. Losing hope though Dont bother! Modern excavations have raised the possibility that the name I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Anyone can write a Trustpilot review. WebGreater than 24-hours before travel. Holidaymakers struggle to get refunds. -10 min from Costa da Caparica by car -8 min from Cova do Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Hi Team, Hope you are well! What if I don't know the plate number of my rental car? We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Can I request a ticket cancellation/change on behalf of another passenger? It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. WebIf you decide that you do not wish to keep the building. Each ferry company has its own cancellation policy. We are easy to contact through our contact form on our website. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Therefore, Ferryhopper is not liable for any modification of these policies and rules. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What attractions are near Direct Ferries? Londra, Inghilterra, Southampton SO19 6AJ England. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. They will look after you - Direct Ferries arent interested! Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Prices are life and always changing. What restaurants are near Direct Ferries? NEVER we got any mail of you. Refund requests must be submitted prior to the product expiration date. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. I got the cash but obviously just the value of our cancelled tickets. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. not great. Here are 8 tips for writing great reviews. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid..